Frequently Asked Questions


What composes your thermal bags?

Our thermal bags are built with 3 liners and without thermal gaps.
They offer maximum insulation for the transport of all products sensitive to temperature variations (frozen, fresh or hot products…).

Are you sure your products are well insulated?

Our entire product range (thermal bags, coolers and thermal covers) have had their isothermal capacity tested and proven by an independent laboratory: Cemafroid.
These tests are available on request.

Minimum quantities

What is the minimum order quantity for standard thermal bags or coolers?

The minimum quantity is 3 packages, which represents 150 to 200 thermal bags and 30 to 100 coolers depending on the model.

What is the minimum quantity to customize a cooler bag?

Depending on the size of the thermal bag, this can vary from a minimum of 5000 to 9000 pieces.

What is the minimum quantity to cutomize a flexible cooler?

Depending on the size of the cooler, this can vary from a minimum of 1000 to 2000 pieces.


How many colours can be printed on a flexible cooler?

Up to 10 direct Pantone colours or it can also be printed in four-colour process (with the 4 primary colours).

How many colours can be printed on a thermal bag?

It is possible to print up to 6 direct Pantone colours or use the four-colour process (with the 4 primary colours).


What a delivery time ranges?

For standard references, it takes about 8 to 10 working days.
For customized thermal bags, it takes about 6 weeks.
For customized coolers, it takes 3 to 4 months.
For thermal covers, it takes 2 to 4 weeks.

Tailor-made products

Can we customize a thermal bag?

Unfortunately, our thermal bag cannot be customized, but several sizes with or without pleats are available, as well as several types of handles and thicknesses of insulating foam.

Can you manufacture a customized cooler.

Absolutely. Dimensions, shape, materials, handles, closure can be made on request.


Are thermal bag recycable?

Our thermal bags are made of polyethylene (PE) and are fully recyclable in a plastic recycling network.

Are your thermal bages manufactured with recycled plastic?

Most of our insulated bags are made with an increasing proportion of recycled PE.


Are your thermal bags manufactured in Europe?

Exactly. Our thermal bage are made in Denmark.

Where are your flexible coolers manufactured?

Our flexible coolers are manufactured in a partner factory in China that has been operating for more than 10 years and has been assessed by external and independent international auditors for its quality, reliability and social criteria.

Food contact

Can thermal bags be put in contact with food?

Absolutely. All our thermal bags meet the regulatory and normative requirements for food contact.

Samples and proofs

Can I obtain samples?

Absolutely. Samples can be sent free of charge on request.

Could we receive a prototype or proof before the order is confirmed?

One or more prototypes/proofs are systematically produced before each order confirmation.

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